RESERVATION DETAILS 

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What is the cancellation policy for custom trip? 

• Cancellations outside 14 days receive a 100% refund.

• Cancellations inside of 14 days you will receive a 50% refund of the total monies paid.

• If canceling while staying double occupancy, your roommate will result in a price increase to stay single occupancy, or your refund amount will be withheld to cover your roommate’s price difference.

 

What are the payment details?

• When booking your tennis and accommodations through CDT, you are prepaid in full for your trip, except for incidentals. When you check-in at the front desk, you will be required to put a card on file for incidentals. The resort will put a hold amount on your card which will drop off upon check-out minus any incidental charges. 

• If you have any questions regarding your incidental charges, please contact the front desk at check-out. If you still have questions upon leaving the resort, reach out to your travel specialist with CDT.  

 

What is the number for travel specialist?

• If you have any questions regarding a custom tennis vacation booked through Cliff Drysdale, please call your travel specialist at 866-397-4040. 

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CHECK-IN AND ACCOMMODATION DETAILS 

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What is the address to the main hotel?

• 2100 Costa Del Mar Road, Carlsbad, CA 92009

  Check-in is at 4pm 

• Check-out is at 11am 

• Early and late check-outs can be requested, but they are not guaranteed. 

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Can I add my Omni Guest Select number to this reservation?

• Unfortunately, when booking through Cliff Drysdale Tennis, we are unable to add your member number to your reservation due to the already discounted rate when bundling your tennis and accommodations. 

 

Can I request a roll away bed? 

• There is a $45 charge for a roll away bed, per evening, and they are only permitted in King rooms.

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What features does my room have?

• Mini refrigerator​

• Hairdryer

• Iron and ironing board

• Coffee maker

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Does the Omni Rancho La Costa Resort & Spa allow pets? 

• The Omni LA Costa Resort & Spa is a dog-friendly resort with a one-time non-refundable pet fee of $75 per reservation for up to 2 dogs ($200 for Suites and Villas). Unable to accommodate Pit bulls, Pit mixers, Dobermans, Rottweilers, Chows or Chow mixes. For more information, please visit: https://www.omnihotels.com/hotels/san-diego-la-costa/property-details/policies

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Can I ship a package to the Omni? 

• Yes, you are able to ship packages to the Omni for your arrival. CDT cannot assist or guarantee any packages are not lost in transit once signed in the mail room. If your name is not the primary name on the room reservation, the Omni will reject the package. For more information, please contact the Omni concierge. 

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What is the map of the resort?

• https://www.omnihotels.com/hotels/san-diego-la-costa/property-details/resort-map

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TRANSPORTATION INFORMATION

 

How does the transportation to and from the airport work? 

• The Omni La Costa Resort & Spa is located 30 miles from the San Diego International Airport (SAN) and 3 miles from the McClellan-Palomar Airport. The resort does not offer direct transportation to and from the airport, however all major rental car agencies are located at SAN and reservations are typically inexpensive. If you are going to rent a car, please try Enterprise or National for a Cliff Drysdale Tennis discount (https://legacy.enterprise.com/car_rental/deeplinkmap.do?bid=028&refId=CLIFFDRY). La Costa Limousine Service also service SAN, and more information can be found on their website: http://www.lacostalimo.com/. It is also very easy to get an Uber from the airport.

  

How can I get around the resort property? 

• There is a 24/7 on-property shuttle service. Once you are on the property all amenities are located within a very short walking distance.  

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Does the resort offer valet or self-parking?

• Omni La Costa Resort & Spa’s daily parking charge is $45 per vehicle per night for valet, $35 per vehicle per night for self-parking. 

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TENNIS DETAILS 

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What is the number for the tennis pro shop? 

• If you need to reach out directly to the tennis pro shop with any questions, please call 760-929-6387.

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Where are the courts located? 

• The tennis courts are just off the central plaza and are very accessible from all areas of the resort.

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How can I request lesson times or game matching services?

• When registering, please outline your preferred times for lessons each day. We do our best to accommodate them based on availability with our staff for each day throughout your trip. We cannot guarantee your preferred time, but we will get as close as possible. 

• Our coaches are happy to help game arrange with other resort guests and locals during your trip. We cannot guarantee any specific match ups until you have arrived. We always recommend talking to guests in the morning clinics, as they are typically looking for more play as well.  

 

Can I add on court reservations for additional play on my own? 

• When booking your tennis and accommodations through CDT, you are able to reserve courts for additional play on your own at no additional cost. We can accommodate up to 2 hours/group/day. Requests can be made prior to arriving and are based on availability at the time of inquiring.  

• If booking your accommodations separately, you are unable to reserve courts to play on your own. 

 

After booking, can I add on additional clinics and lessons? 

• Yes. Even after booking, please reach out to your tennis travel concierge from your original quote, and they are happy to look at adding on additional clinics or lessons at the a la carte rate. Adding on clinics and lessons are based on availability. 

 

Is there a dress code at Racquet Park?  

• Tennis shoes are required on the courts, but clothes of any color are allowed.  

 

Are rackets available to demo?

• Yes, our tennis pro shop offers a variety of Head tennis rackets and pickleball paddles for demo, and they are full service with stringing. 

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ADDITIONAL ACTIVITIES AVAILABLE ON THE RESORT 

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Do you want to add on golf to your stay?  

• The Omni La Costa Resort & Spa offers 36-holes of championship golf on the Champions and Legends Courses. This can be added to your trip directly with the golf pro shop. The number to the Golf Pro Sho is: 760-931-7595.

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Does the resort offer childcare? 

• Yes, the resort offers childcare for ages 6 months to 12 years. To learn more about it visit: https://www.omnihotels.com/hotels/san-diego-la-costa/things-to-do/family-vacations 

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What other activities does Omni offer?  

• https://www.omnihotels.com/hotels/san-diego-la-costa/things-to-do/area-attractions

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Do you want to add on Spa services to your stay? 

• The Spa at La Costa accepts requests for appointments. To learn more or schedule a reservation, call us at (866) 669-6051. For more information visit: The Spa at Omni La Costa Resort | Carlsbad Spa (omnihotels.com)

  

 

FOOD OPTIONS 

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What is the reservation information for meals on the property? 

• Please click on the links to view menus, pricing, or make reservations. For assistance with large group reservations please contact concierge at 760-929-6378.

• Bob's Steak & Chop House offers a combination of simple elegance, lively atmosphere, drinks, fine wines, and large cuts of the finest prime steaks, chops and seafood. Reservations are recommended. You can make reservations online here: The Best Steakhouse in Carlsbad, CA  

• Bar Traza - Overlooking the hills of La Costa and the resort's lush golf courses, the new Bar Traza offers rustic Mediterranean shared plates in a Spanish Colonial-inspired setting. Influenced by his Israeli roots, Chef Adam Solowitz along with Emmanuel Trejo have developed an eclectic menu featuring local, organic ingredients. Be sure to try one (or several) uniquely profiled cocktails from the award-winning Flavor Origins menu.  Reservations are recommended. You can make reservations online here: Carlsbad Cocktail Lounge | Bar Traza  

• VUE is a lively and contemporary restaurant with an outdoor dining patio and magnificent “VUEs” of championship golf courses and lush green rolling hills. This signature restaurant features creative dishes, a unique selection of craft brews, wines and cocktail offerings. Reservations are recommended. You can make reservations online here: Vue -| OpenTable

• Located in the serene garden courtyard at The Spa, this alfresco café offers an appealing array of satisfying and healthful casual dining fare for spa guests. Feel the coastal breeze while enjoying a delightful snack, lunch, refreshing smoothie or signature Bellini.

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What is the reservation information for meals off the property? 

• Encinitas is about a 10-minute uber/drive from the resort and has a lot of restaurant options and things to do within walking distance (bars/dancing/restaurants).  Pacific Coast Grill,  Solterra Winery and Kitchen, and The Roxy are all good options. All these options are great local spots. You can also ask your coaches for local recommendations upon arrival too.

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WEATHER 

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What is the average weather in Carlsbad California?

• https://weatherspark.com/y/1833/Average-Weather-in-Carlsbad-California-United-States-Year-Round

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What if it rains or we experience inclement weather throughout our trip? 

• If rain or weather affects any of the scheduled tennis, the Director of Tennis will do their best to reschedule while you are there. If they are unable to do so, we will issue a refund for any missed tennis.